Deregulating directory inquiries is a dogmatic exercise in privatisation – with no benefits to the consumer

This week we taste the fruits of the government’s latest contribution to improving our quality of life: opening up directory services to competition. Government-speak calls this “market improvement” intended to make life better for “consumers”. The reality is that it’s a pointless privatisation. A simple act has become a complicated issue of consumer choice increasing the frustrations of daily life.

Full article: http://www.theguardian.com/politics/2003/aug/27/uk.bt